MMADUABUCHUKWU CHINENYE GRACE
Human Resources, Customer Service, and Technical Support
Abuja, NG.About
Highly versatile and results-driven professional with a robust background spanning Human Resources, customer service, and technical support. Proven ability to streamline HR operations, resolve complex client issues, and deliver efficient technical solutions across diverse sectors. Adept at leveraging strong communication, organizational, and problem-solving skills to drive positive outcomes and enhance operational effectiveness.
Work
Abuja Service Hub
|Customer Care Representative
Abuja, Federal Capital Territory, Nigeria
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Summary
Professionally managed customer inquiries and complaints, building strong client relationships and ensuring high satisfaction through prompt issue resolution.
Highlights
Handled diverse customer inquiries, complaints, and service requests professionally, resolving issues for a positive customer experience.
Built strong client relationships through effective communication, fostering trust and loyalty with key stakeholders.
Resolved customer issues promptly, achieving high satisfaction rates and contributing to positive brand perception.
Federal Ministry of Works
|Technical Staff (NYSC)
Abuja, Federal Capital Territory, Nigeria
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Summary
Executed essential electrical installation and maintenance tasks, ensuring compliance with critical safety and engineering standards.
Highlights
Executed precise electrical installation and maintenance tasks, ensuring robust system functionality and longevity.
Conducted thorough inspections and systematic troubleshooting of electrical systems, identifying and resolving issues to minimize downtime.
Ensured strict compliance with all safety and engineering standards, contributing to a secure and efficient operational environment.
Vertex Integrated Services Ltd
|HR Assistant
Abuja, Federal Capital Territory, Nigeria
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Summary
Supported comprehensive hiring processes and managed HR databases, contributing to efficient talent acquisition and employee development.
Highlights
Supported critical hiring processes, including meticulous CV screening and efficient interview scheduling, contributing to timely talent acquisition.
Responded promptly to staff inquiries and accurately maintained HR databases, improving information accessibility and employee satisfaction.
Assisted in training coordination and employee performance tracking, facilitating professional development and organizational growth.
Blue Print Award (Consulting Company)
|Technical Staff
Abuja, Federal Capital Territory, Nigeria
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Summary
Provided essential technical support and consulting services, assisting clients with project coordination and documentation.
Highlights
Provided crucial technical support and consulting services to clients, resolving issues and enhancing operational efficiency.
Assisted effectively in project coordination and documentation, ensuring seamless execution and accurate record-keeping.
Greenfield Corporate Solutions
|HR Intern
Abuja, Federal Capital Territory, Nigeria
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Summary
Supported HR operations through meticulous documentation and administrative assistance, enhancing team efficiency and internal communications.
Highlights
Assisted with employee documentation, filing, and record keeping, ensuring data accuracy and compliance with HR standards.
Supported the HR team with crucial administrative and clerical duties, contributing to streamlined departmental operations.
Helped coordinate staff activities and internal communications, fostering a cohesive and informed work environment.
PrimeEdge Consulting Services
|HR Officer
Abuja, Federal Capital Territory, Nigeria
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Summary
Managed end-to-end recruitment and onboarding processes, maintaining accurate HR records and supporting staff welfare initiatives.
Highlights
Managed comprehensive recruitment and onboarding processes for new employees, facilitating seamless integration and talent acquisition.
Maintained accurate employee records and HR documentation, ensuring data integrity and compliance across all HR functions.
Assisted in resolving workplace conflicts and actively supported staff welfare initiatives, enhancing employee satisfaction and retention.
Coordinated daily HR operations and administrative activities, ensuring efficient departmental workflow and timely task completion.
Skills
Human Resources Management
Recruitment, Onboarding, Employee Records, HR Documentation, Workplace Conflict Resolution, Staff Welfare, HR Operations, Talent Acquisition, Training Coordination, Performance Tracking.
Customer Service & Relationship Management
Customer Inquiries, Complaint Resolution, Client Relations, Service Requests, Customer Satisfaction, Effective Communication.
Communication & Teamwork
Communication, Teamwork, Collaboration, Internal Communications.
Problem-Solving & Adaptability
Problem-Solving, Troubleshooting, Adaptability, Conflict Resolution.
Microsoft Office Suite
Word, Excel, PowerPoint, Outlook.
Technical Support & Troubleshooting
Technical Support, Troubleshooting, Electrical Installation, Maintenance, System Inspections, Engineering Standards.
Certificates
Desktop Publishing
Issued By
De Joyce Cybercafe